There are a few ways to change the notification sounds on your device. While each phone is slightly different, we recommend checking the following:

• Unmute your phone: The Mobile App will sound, only if your phone’s sound is on.

• Turn on sound for the App: To check this on Apple devices, go to your settings page and select “Voyent Alert!” followed by “Notifications”. Then, check that that “Sounds” toggle is on and green. This will allow the notifications to sound.

• Change the text tone for a Voyent Alert! Contact:  Some individuals may chose to add Voyent Alert! as a recognized contact in their phonebook. As some phones will create (or mute) different ringtones for specific contacts, we recommend checking the contact’s information to see if the ringtone is on. To do this, go to your phone’s contact menu, select the Voyent Alert! contact, and then hit edit. Make sure that both the ringtone and text tone are set to sound that you recognize.